Shopping Cart

Refund Policy

Returns
How do I return an item?
We want you to be 100% happy with the products you buy from us, so we are happy to exchange or refund any products for any reason as long as they are unopened in the original packaging.

We do ask :

That you return the products within 30 days of purchase. If the returned item was what you ordered and is not damaged or faulty but you’ve since changed your mind then we ask that you pay for returning the item to us. If you would like to receive an alternate product, please note that standard shipping charges will apply. To return a product please call us on 0423258154 or email us at info@allyourpets.com.au, don’t forget to include your order details and a contact phone number, One of our staff will respond to you within 24 hours.

Please Note :
Refunds will be processed to the payment method you chose at checkout for the purchase amount of the product only, not including shipping costs. We recommend that you return items using a service with a tracking number as you are responsible for the item being received back into our warehouse. No refunds will be provided for items which are lost in transit or received damaged back into our warehouse.

Faulty / Damaged or Incorrect Products
If you received products which were damaged, defective or if we shipped the incorrect item we will gladly refund or exchange the product and pay for the return shipping cost as well as shipping the new item back to you!

To return a faulty product, please follow these steps:
– Take photos showing the fault in the item.
– Send the photos and a description of the fault by email to info@allyourpets.com.au including your
order number.
– Once your photos and description are received, our Customer Service team will review the
issue and email you further details.
If you have any questions or need assistance to return an item please contact on 0423258154 or
email us on info@allyourpets.com.au

Easy 30 days returns

30 days money back guarantee

100% Secure Checkout

PayPal / MasterCard / Visa